Shipping & Returns

Return Policy

Federal and state law requires that distributors notify their retail customers that they have three business days (5 business days for Alaska residents and 15 days for residents of North Dakota age 65 or older) within which to cancel their purchase and receive a full refund upon return of the products in substantially as good condition as when they were delivered. Saturday is a business day, Sundays and legal holidays are not business days. Distributors shall verbally inform their customers of this right, shall provide their customers with two copies of a retail receipt at the time of the sale, and shall point out this cancellation right stated on the receipt.

Gelmoment offers a 100% money-back guarantee (less shipping charges) to all retail customers and distributors.  A distributor or customer may return unused or defective product to gelmoment for a full refund (less the shipping charges) as long as the product is shipped to gelmoment, shipping pre-paid, within (60) days of the date that distributor received the product. Each distributor is bound to honour this guarantee for his or her retail customers.  Returns of unused products require the initiation of a return request to our support department within 7 days from the date that the customer or distributor received the product.  All refund requests received by our support department outside the 7 days, will incur a 10% restocking fee.

Products shipped directly to the customer by the company must be returned to the company and a refund will be issued to the customer by the company.  Products delivered to the customer by a distributor must be returned to the selling distributor, and it shall be the responsibility of the distributor to issue the refund to his/her customer. 

This product guarantee does not apply to products damaged by abuse or misuse, and shipping costs are not refundable.  Product returned as defective product may be subject to additional testing and investigation by gel moment to determine whether in fact the product is defective or was abused or misused. Gel moment reserves the right to refuse a refund if a product is not defective or was abused or misused.

Distributors shall disclose the terms of the warranty to his/her customers at the time of sale and shall also point out this warranty information on the sales receipt and product literature.

Gelmoment reserves the right to terminate the agreement without advance notice if in its sole discretion gelmoment determines the distributor is abusing this return policy.

Should there be a promotion for "free shipping" and a refund is requested, the standard shipping costs will still be deducted from the refund, to cover the shipping costs incurred by gelmoment.

Procedure for Returns

The following procedures apply to all returns for refund, repurchase, or exchange: 

• All merchandise must be returned by the distributor or customer who purchased it directly from gelmoment.  
• All products to be returned must have a return authorization number which is obtained by calling the distributor services department.  This return authorization number must be written on each carton returned. 
• The return is accompanied by the original packing slip, a completed and signed product return form, and the unused portion of the product in its original container. 
• Proper shipping carton(s) and packing materials are to be used in packaging the product(s) being returned for replacement, and the best and most economical means of shipping is suggested.  All returns must be shipped to gelmoment shipping pre-paid.  Gelmoment does not accept shipping-collect packages.  The risk of loss in shipping for returned product shall be on the distributor.  If returned product is not received by the company’s distribution center, it is the responsibility of the distributor to trace the shipment. 
• If a distributor is returning merchandise to gelmoment that was returned to him or her by a personal retail customer, the product must be received by gelmoment within seven (7) days from the date on which the retail customer returned the merchandise to the distributor and must be accompanied by the sales receipt the distributor gave to the customer at the time of the sale.

No refund or replacement of product will be made if the conditions of these rules are not met.

 

Shipping Schedule

Orders are typically prepared within 1-3 business days from the date on which the order is placed. It may take up to 10 business days to receive your order after it has been shipped. Once an order is placed, no changes can be made to it and it cannot be combined with other orders to save on shipping costs.